BigPhone is committed to providing you with a smooth and safe delivery process to make sure you get your order on time and hassle free.
All BigPhone orders should be made using the website’s ordering process. If you’re not sure on how to complete your order then below is a step-by-step guide on how to order.
Step 1: Choose your product(s)
- You can browse through all of BigPhone’s products either on the front page carousels, by using the search bar, or through the Shop page and products filter.
- When you’ve found the product(s) you’re looking for, click the Add to Cart button.
Step 2: Go through checkout
- When you’re ready to complete your order then proceed to checkout by clicking on the checkout button.
- Start by entering your delivery and billing details into the boxes provided. Make sure to give us as much information as possible so we can deliver your package correctly and contact you in case of an issue.
- Next you must select your payment method. The methods we have available are:
- Instant EFT payment – This allows you to do an instant EFT transfer using EFT secure.
- VISA/Mastercard – Pay instantly from your debit or credit card using the PayFast portal.
- Zapper – Use your mobile phone to pay instantly through the Zapper app.
- Cash deposit – Manually make a transfer either through cash deposit or EFT using your bank app or website. Please note that selecting this method will provide you with our bank details and your order will be placed on hold until your payment has been confirmed by us.
- When you’re happy that your order details are correct, then please tick the terms and conditions and click Place Order.
- Depending on your payment method, you will then be taken to another screen to complete your payment.
- Once your order is complete you will be taken to the order complete screen.
Step 3: Next steps and your delivery
- Once payment is complete you will receive an email of your order details telling you that your order is processing. While your order is processing we will package it and get it ready to ship to you.
- If you selected Cash Deposit as your payment method then you will receive an email with our bank details telling you that you order is on hold until payment is completed. You order will remain on hold until we can confirm that your payment has been made. Please note that this may take a few days to complete.
- Once your order has been fully processed and packaged, we will ship it off to you. You will receive another email alerting you. We will then follow up your shipped delivery with a tracking number for you to follow its journey. Your delivery should arrive within 3 business days.
- Please note that your delivery is insured and all BigPhone products are covered under a standard warranty.
- If you have questions please contact us at [email protected]